Refund policy

Returns & Refunds
We want you to love your pearls. If something isn’t right, here is how returns work at Pearls &.

3-day returns
You can return necklaces, bracelets, rings and sets within 3 days of delivery. Items must be unworn and in the same condition you received them, returned in the original Pearls & box and packaging, and returned with any certificate that came with the piece.

Earrings are final sale
For hygiene reasons, earrings cannot be returned or exchanged, including earrings that are part of a set.

How to start a return
Contact us within 3 days of delivery by email at pearlsand.dubai@aol.com or on WhatsApp at +971 52 273 0498 with your order number. We’ll reply with the return address and next steps. Items sent back without contacting us first may not be accepted.

Refunds
Once we receive and check your return, we’ll refund the item price to your original payment method. Delivery charges are not refundable, and the cost of sending the item back is paid by the customer. Your bank may take a few business days to show the refund.

Damaged or incorrect items
If your order arrives damaged, or you received the wrong item (including earrings), please contact us within 3 days of delivery with your order number and photos. We’ll make it right with a replacement or a full refund.